Here is a professional Returns and Refund Policy tailored for your clothing brand Luxico India:
Luxico India – Returns & Refund Policy
At Luxico India, we are committed to providing high-quality luxury garments and ensuring a delightful shopping experience. If, for any reason, you are not completely satisfied with your purchase, please review our Returns and Refund Policy below.
1. Returns Eligibility
- Returns are accepted within 7 days from the date of delivery.
- Items must be in their original, unused condition, with all tags attached, and in the original packaging.
- Only products purchased directly from Luxico India (via our official website ) are eligible for returns.
2. Non-Returnable Items
- Customized or personalized garments.
- Products showing signs of wear, damage, or washing.
3. Return Process
- To initiate a return, please contact our customer support at luxicoindia@gmail.com within 7 days of delivery.
- Provide your order number, reason for return, and photos if applicable.
- Our team will review your request and provide you with a Return Authorization and instructions.
- Ship the product back to us in its original packaging via a reliable courier service (customer bears shipping cost unless the return is due to a product defect or our error).
- We recommend keeping proof of shipment for your reference.
4. Refunds
- Once the returned item is received and inspected, we will notify you of the refund status.
- If approved, the refund will be processed to the original payment method within 7-10 business days.
- Shipping charges (if any) are non-refundable, unless the return is due to a defect or our error.
5. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at luxicoindia@gmail.com with your order details and photos.
- We will provide a full replacement or a full refund, including return shipping costs.
6. Exchanges
- At present, we do not offer direct exchanges. Please follow the return process and place a new order for the desired item.
7. Contact Us
For any return, refund, or exchange queries, please reach out to us at:
📧 Email: luxicoindia@gmail.com
📞 Phone: +91-8866564713
Luxico India reserves the right to modify this policy at any time without prior notice. Please refer to the latest version available